Terms of Service

These terms

These terms cover the Upward Grade Tutors website and the tutoring service it describes. By sending an access request you accept them. If you are arranging lessons for a pupil under 18, you confirm you are their parent or guardian.

Access

The access-request form is how lessons start. We read each request, then a coordinator gets in touch to talk through the pupil's year group, subjects and exam board. Accounts are set up for one family at a time. Keep your sign-in details to yourself and tell us if you think someone else has them.

Lessons

• Tuition is one-to-one, for school pupils aged 7 to 18, either online or at the pupil's home.
• Subjects include maths, English, science, 11+ entrance preparation, GCSE and A-level exam preparation.
• Times, lesson length and fees are confirmed when you book. Ask the coordinator and you will get the detail in writing.
• Arrangements for moving or cancelling a lesson are set out at booking and apply from the first lesson.

What we ask of you

Come to lessons ready to work, with the books, past papers or calculator the session needs. Online lessons need a quiet room and a connection steady enough to hold a video call. Do not record a lesson or share lesson material publicly without asking the tutor first.

Acceptable use

Use the site and the service for their intended purpose. Do not attempt to reach another family's records, upload material that is unlawful, or use the service to complete work that a pupil is meant to submit as their own. Exam boards set the rules on coursework and controlled assessment, and we work within them.

Your data is yours

Lesson notes, progress reports and anything else you store in the service remain yours. We hold and use it to run the tutoring, as set out in our privacy policy. You can export or ask for a copy, and you can ask for it to be deleted.

What we draft, you review

Progress reports, topic plans and exam technique notes are drafts written by a tutor. They are a record of our professional judgement, not a guarantee of a grade or an exam result. Read them, correct anything that looks wrong, and raise questions with the coordinator. A report is not a school reference and does not replace what the school tells you.

Availability

We aim to keep the site and the service running, but we cannot promise they will never be interrupted. Maintenance, faults at a hosting supplier or a lost connection can take them offline for a while. If a lesson is affected, the coordinator will rearrange it.

Changes to these terms

We may update these terms as the service develops. The version on this page is the one that applies. If a change is significant, we will tell families with an active arrangement before it takes effect.

Contact

Anything to do with these terms: [email protected], or by post to Upward Grade Tutors at 209 Kings Road. Phone +44 117 0451935.