Privacy Policy
Last updated
What this policy covers
Upward Grade Tutors runs this website and the one-to-one tutoring service described on it. This policy explains what happens to personal information in two places: what you send us through the access-request form, and what you choose to store inside the service once lessons are under way.
Information you send us
The access-request form asks for your name, an email address, a phone number, the pupil's year group or exam year, the subjects you want help with, and any message you add. We use those details to answer your request and to arrange lessons. Nothing else is required, and the message box can be left empty.
Information you store in the service
When lessons begin, the service holds what you or the tutor put into it: lesson notes, topics covered, homework set, exam board details, the progress reports we write for parents, and contact details. You decide what goes in. The records belong to the family that set the account up.
Why we hold it
- To reply to your access request and answer questions about subjects, exam boards and tutor availability.
- To match a tutor and plan lessons around the pupil's own exam board specification.
- To write progress reports for parents and keep a record of ground already covered.
- To keep the service working and to trace faults when something breaks.
Who sees it
Your enquiry is seen by the coordinator handling it, and lesson records by the tutor or tutors working with the pupil. We do not sell personal information and we do not pass it to anyone for advertising. Where an outside supplier hosts or maintains part of the service, they see only what is needed to do that job.
How long we keep it
Enquiry details stay with us while the enquiry is live and for a reasonable period afterwards, so a conversation can be picked up again. Lesson records stay while the pupil is with us and for a reasonable period after lessons stop. You can ask for either to be deleted at any time.
Cookies
This site sets cookies for the purposes set out in our cookie policy. That policy lists the categories in use and explains how to block or remove them.
Your choices
- Ask for a copy of the information we hold about you or the pupil.
- Ask us to correct something that is wrong.
- Ask us to delete information, where we do not need to keep it for a legal or accounting reason.
- Withdraw consent to future contact at any point.
Send any of these to [email protected] and we will act on it.
Pupils under 18
Pupils range from age 7 to 18. Access requests and lesson arrangements are handled with a parent or guardian, and progress reports are addressed to them.
Changes
If the way we handle information changes, this page changes with it. The current version always sits here.
Contact
Questions about this policy go to [email protected], or by post to Upward Grade Tutors at 209 Kings Road. You can also call +44 117 0451935.